Privacy Policy

Who we are

Windows and Moore is a sole trader business trading as Windows and Moore, providing window cleaning and gutter clearing services across Northampton, Milton Keynes and the surrounding towns.

Registered address: [PLACEHOLDER — TO BE ADDED].
Contact for data requests: [PLACEHOLDER — EMAIL TO BE ADDED].
ICO registration: [PLACEHOLDER].
Telephone: 07481 168664.

What we collect

When you complete the enquiry form we collect your name, phone number, email address if you choose to give one, your postcode, and the property details you select: the service you need, property type, size and how often you would like the work done.

What we use it for

We use these details to price the work, contact you with a quote and a date, arrange visits, and take payment for work carried out. We may also contact you about your existing round, for example to tell you when we are coming or if a visit needs to move.

Lawful basis

We process your details on the basis of legitimate interests, to respond to an enquiry you have made, and on the basis of contract where you go on to book work with us. Where we send marketing messages we do so only with your consent, which you can withdraw at any time.

How long we keep it

Enquiries that do not become customers are kept for [PLACEHOLDER — RETENTION PERIOD TO BE CONFIRMED]. Customer records are kept for as long as you are on the round and afterwards for as long as required for tax and accounting purposes.

Third parties

Your details may be handled by the systems we use to run the business: our customer and scheduling system (CRM), payment providers who process card and automatic payments, and website analytics and advertising platforms which measure how the website performs. These providers process data on our behalf. Specific providers: [PLACEHOLDER — TO BE CONFIRMED].

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Requests can be made by phone on 07481 168664 or in writing to the contact address above. You also have the right to complain to the Information Commissioner's Office.

Changes to this policy

If this policy changes we will update this page. Last updated: [PLACEHOLDER — DATE].